Refund and Return Policy

Welcome to Vichar!

We strive to provide high-quality products through our website. However, please review our Refund and Cancellation Policy before making a purchase, including international orders:

Refund Policy:
We do not offer refunds on any products sold on our website, including international orders.

Cancellation Policy:
You may request the cancellation of your order within 4 hours of placing it, including international orders. After this period, cancellations will not be accepted.

To request a cancellation, please contact our customer support team at +91- 84487 73320 or [email protected] .
Once an order is shipped, it cannot be cancelled, including international orders. Please note that these policies are subject to change without notice, and the version in place at the time of your purchase will apply.

Return Policy:

Returns Eligibility:

  • Products must be returned within 30 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition as received.

Return Process:

  1. Initiate Return: To initiate a return, please contact our customer service team at [email protected] or call +91- 84487 73320 with your order number and a brief reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
  3. Package the Product: Ensure the product is securely packed in its original packaging, including any accessories or documentation that came with the product.
  4. Labeling: Clearly mark the package with the provided RA number. Ship the package to the address provided by our customer service team.
  5. Inspection and Refund: Upon receiving the returned product, our team will inspect it for eligibility. If approved, we will initiate the refund to your original method of payment within 10 business days.

Exceptions:

  • Personalized or customized items may not be eligible for return unless they are defective or damaged upon arrival.
  • Products purchased during special promotions or sales events may have different return conditions. Please refer to the specific promotion details.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement or provide a refund as applicable.

Contact Information: Customer Service Email: [email protected] Customer Service Phone: +91- 84487 73320

Thank you for choosing Vichar. We appreciate your trust, and our team is committed to ensuring your satisfaction with our products and services.